Customer Service Center

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What is BitGather Mining?

BitGather mining is a cryptocurrency cloud mining service that provides a simple and secure way to purchase hash power without dealing with complex hardware and software settings. We provide a variety of stable and intelligent digital asset mining solutions for institutional clients and individual digital asset enthusiasts, including one-stop cloud mining services and miner hosting services.

Is cloud mining platform secure?

Here are six main safety recommendations for you:

  • Enable 2FA
      You can enable 2FA protection for your account through SMS or Google Authenticator. Even if your password is leaked, it will help ensure the security of your account.
  • Unique email and password
      Use a unique email address and password for your account. You can use a secure password manager or make sure to create more complex and secure passwords without worrying about forgetting them.
  • Protect your computer
      Do not install unnecessary software on the computer. Use good antivirus software and keep it updated.
  • Visit real websites

      Please make sure to check the domain address you are accessing:

      https://power1bit.com

      https://superant.cloud

      Many phishing websites mimic the domain name or website power1bit.com to trick you into providing them with your personal details. Ensure that you are visiting a genuine website.

  • Fingerprint or password
      Enable fingerprint or password lock on your phone, use a secure email provider, and use 2FA for your email account. Do not open unknown links or attachments in emails.
What are the mining performance and benefits? Why doesn't the platform mine on its own?
  • We use advanced mining ASICs to ensure optimal performance and efficiency in Bitcoin mining operations.
      Utilize the advantages of energy on our own platform to reasonably allocate energy consumption and truly achieve effective utilization of resources.
Where is your mining site located?

For safety reasons, we will not disclose the exact location of the mining site.

We are one of the earliest teams in the world to focus on cryptocurrency mining and provide complete mining solutions. We have rich experience in operations and one-stop comprehensive technology, as well as cooperation experience with important global mining sites in North America, Europe, Central Asia, Southeast Asia, and other regions.

How should I make payment?

We currently accept the following payment methods:

Cryptocurrencies: BTC USDT.TRC20、USDT.BEP20、USDT.ERC20、ETH、DOGE、TRX

Cryptocurrency purchase restrictions for each user account:

  • Number of successful purchases per day: limited
  • Number of successful purchases per week: limited
What is the expected return?

The results of cryptocurrency mining largely depend on the price of the cryptocurrency you are mining and the difficulty of choosing a mining plan that suits you.

Neither of these can be predicted, so each customer must make an independent decision about the benefits of cryptocurrency mining, and when choosing whether to mine, they should consider the risks and their own situation.

How much is the maintenance fee?

Some of our items require maintenance fees.

    The maintenance fee covers all expenses related to mining, including but not limited to:
  • Electricity cost
  • cooling
  • maintenance work
  • hosted services
  • The cost is fixed in US dollars, and the maintenance costs may vary depending on the purchase of different mining plans. The maintenance fee details for the selected contract can be found in the service terms.
Isn't it cheaper for me to purchase mining hardware equipment?

Purchasing mining equipment by oneself hides many unpredictable costs, which directly affect the profitability of mining

    The maintenance fee covers all expenses related to mining, including but not limited to:
  • Transportation costs: Few mining equipment vendors will bear this cost, but in most cases they will charge you additional fees.
  • Customs duties/value-added tax: Purchasing mining equipment from third-party countries may require payment of customs duties and value-added tax, significantly increasing procurement costs.
  • Delivery time: When you make payment for the equipment, you must wait until the mining equipment is packaged and shipped; If it is detained at customs midway, it may require a longer waiting time and easily miss the mining period.
  • Set up system and device assembly: After the device finally arrives, you must assemble and configure it. Beginners often underestimate the amount of work and technical knowledge required to start a device and optimize its settings, spending a lot of time installing and exploring, and easily losing the opportunity to mine.
  • Fault maintenance: Mining equipment has certain requirements for environmental humidity and temperature. If it is left in an unsuitable environment for a long time, the mining equipment is prone to hardware failures, power outages, and crashes, leading to shutdowns and stopping mining operations. If there are minor issues with the device, it can be repaired on its own and mining can be restarted immediately; If there is a major problem with the device and it needs to be returned to the manufacturer for repair, there will be a long waiting process before restarting mining.
  • Equipment power/noise: Putting mining machines at home not only brings heat and noise, but also has a certain impact on daily life and increases electricity expenses;
When can I expect to receive mining output

When we recharge to the platform's balance wallet and choose to purchase a mining plan suitable for ourselves, we immediately start 24-hour mining with the mining machine.

All of our mining output is automatically completed daily, but the actual amount transferred to your wallet is done when the balance reaches the minimum amount required for transfer. During this period, you can view the cumulative mining output in the dashboard.

What pools do we use to provide hash services?

We use the best available mining pool for mining. The criteria for selecting a mining pool are safety, reliability, efficiency, and low cost.